The problem with Microsoft’s online service offerings isn’t that their TV campaigns are lame. It’s not even that the products are bad. But they’re not wildly better than Google’s search and email and so forth. Most people are just incredibly lazy. It’s easy to forget, but it took Google Search and Gmail a remarkably long time to rise to dominance during a period when they wiped the floor with the competition on the merits. Now Google has that change-aversion and laziness working in its favor. To beat them, you have to crush them on quality. And Microsoft’s not doing that. No ad campaign can overcome the basic reality of human inertia.
Hi, I'm Weiran Zhang. I work as a Software Enginnering Manager at Capital One. I have a passion for iOS and building thriving software teams. This blog is a place for me to document things I've learned and things I find interesting. You should follow me on Twitter.